Privacy and Cookies

Privacy Policy

This Privacy Policy has been designed to inform you about our practices regarding the collection, use, and disclosure of information that you may provide to designforum.co.uk (“we” or “us”), via designforum.co.uk (“our Website”). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By using our Website, you agree to the terms of this Privacy Policy. Please be sure to read this Privacy Policy before using, or submitting information to us via our Website.

Whenever you submit information via our Website, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy. For the purpose of the Data Protection Act 1998, the data controller is Design Forum, 1 High House Business Park, Appledore Road, Kenardington, Kent, TN26 2LZ.

1. The data we collect and how we use it

If you use the valuation or appointment booking tools available on our Website we will ask you to provide us with some personal information, including your name, address, postcode, email and telephone / mobile number.

We may also use your information to send you marketing material such as SMS messages and email newsletters that we think may be of interest to you. If you do not wish to receive this information from us then please ensure this is done by opting out of receiving marketing information.

2. Cookies

By using our website, we also automatically collect anonymous information from you, such as your IP address and browser information, via the use of ‘cookies’. You can find detailed information about the cookies used to collect such data in our Cookie Policy.

3. Sharing your data

Your personal information will be held and used in accordance with the Data Protection Act 1998. For research and analysis purposes, we may provide your personal information to our associated companies so that we can monitor and improve the services we provide.

You may be contacted by one of these third parties who, from time to time, provide us with independent review, feedback and marketing services. We use these services both to monitor our customer satisfaction as a way to improve our website and services.

4. Storing your data

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect the information we store about you, we cannot guarantee the security of any information transmitted via our Website; any transmission is at your own risk.

5. Opting Out

You have the right at any time to stop us from contacting you. If you want us to stop contacting you at any time please write to Design Forum, 1 High House Business Park, Appledore Road, Kenardington, Kent, TN26 2LZ and we will add your details to our Opt-Out list.

To opt-out of email communications you can click the unsubscribe link within the email you have received. If your email correspondence does not contain an unsubscribe link, email us at designforumsales@designforum.co.uk with a request to remove you from further email communications.

6. Contact

You have the right to obtain a copy of the information that we hold about you. Any information request may be subject to a fee to meet our costs in providing you with details of the information we hold about you. You may also request correction or removal of any information that you believe to be inaccurate. Information requests should be made in writing to Design Forum, 1 High House Business Park, Appledore Road, Kenardington, Kent, TN26 2LZ..

Cookie Policy


Our website, designforum.co.uk, like most websites, uses ‘cookies’ to help collect information that helps us to improve our services and makes our Website easier to use. This policy is designed to tell you about the cookies we use on our Website. By using our Website, and if the settings on your browser are adjusted to accept cookies, you are agreeing to the use of cookies by us and our selected third-party partners.

When you visit our Website, we collect standard internet log information and details of visitor behavior patterns through the use of these cookies. We do this to find out things such as the number of visitors to the various parts of the Website.

If you have any questions or concerns about our Cookie Policy then please feel free to get in touch with a member of our customer service team by contacting them at Customer Services, designforum.co.uk, 1 High House Business Park, Appledore Road, Kenardington, Kent, TN26 2LZ.

1. What are cookies?

A cookie is a small text file that can be stored by your computer’s hard drive that will then allow the site you are visiting to work, or work more efficiently, as well as provide information to the owner of the site. For more information on cookies please visit allaboutcookies.org.

2. How do we use cookies?

We collect this information in a way which does not identify anyone personally, and cookie information will not associate any data gathered from this site with any personally identifying information from any source. However, to get the most from our Website, you will need to have cookies enabled on your browser. If cookies aren’t enabled on your computer, it will mean that your experience will be limited and you may not be able to use certain sections, such as our valuation tool, as they were intended to be used.

We use the following types of cookies on our Website:
Strictly necessary cookies: Required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.
Analytical/performance cookies: Allow us to recognise and count visitors and see how visitors move around our Website when they are using it. This helps us to improve the way our Website works.
Functionality cookies: Used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences.
Third-party targeted cookies: We may sometimes use cookies stored on your computer after visiting our Website to deliver personalised adverts while you browse the internet.